The following questions aren't actually frequently asked, I've made them all up! Hope they are helpful anyway. Drop me any new questions via the Contact page.
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✦ When will Exocolonist Preorders ship?
Please allow up to 3 months from the end of the preorder period (end date May 11, 2025) for fulfillment. Currently there are a few factors that may affect this estimated time. I am planning to begin production earlier than intended which will allow older orders to be shipped sooner. However, global events may also negatively affect these times. I appreciate your patience!
✦ Who are you?
Hi, I'm bkomei! {b'koh-may} Just a little independent artist making a little bit of this and that. I use the name bkomei on everything, but have some links out to make things easier: https://bkomei.carrd.co/
✦ Where do you ship from?
I'm based in the south-east United States. I use USPS Ground for all domestic orders which estimates five post days from time of departure.
All products will be shipped inside protective bubble mailers or rigid poster mailers with additional packaging when applicable to minimize damaged edges or scuffing.
✦ Do you ship internationally?
Yes with some caveats. There are separate shipping rates to Canada and then to all other parts of the world.
Unfortunately orders to the United Kingdom cannot be fulfilled. I am unable to remit VAT taxes to the appropriate bodies and therefore cannot comply with regulations. I am very sorry for the inconvenience.
If you reside in the UK and are interested in purchasing from my shop, please fill out this Google Form and I will reach out if circumstances make shipping available to your country!
As of March 28, 2025 I am now shipping to the EU. Please be aware that you may be required to pay import fees to receive your package as it arrives in your country. Star Cat Wares is not responsible for any import fees or taxes incurred after shipment and this fee is not covered by the shipping charge on your order.
I apologize if ultimately must cancel your order. I very much regret any inconvenience this may cause.
Please see more info about my policies in the Terms and Conditions.
✦ Why do some products already have low stock?
I started making merch with lofty dreams of frequent conventions and a shop in 2019 right before you know what. In the time since then, I've sold at a few conventions, but I am left with a general overflow of merch that has nowhere to go.
Though this shop is new, I'm starting with what I have on hand, and will be using this first year to adjust and gauge interest!
✦ Why are all acrylic charms limited?
As mentioned in the previous question, I started making merch in 2019. Since then, and especially recently, I have become environmentally self-conscious. I love acrylic charms, but I personally find it difficult to continue producing them in large quantities for my own work.
I may still make some acrylic items in the future, but my available acrylic charms I hope to transition to wood.
(Items specifically marked as "LIMITED" should be considered as Limited Edition, as there is a high likelihood that the design will retire once sold out.)
✦ Will you restock [this] item?
Some items may or may not be in the process of retiring (see above), but Prints especially I am happy to restock upon request. Stickers and other trinkets may need several voices to reach out to initiate a restock.
Feel free to send in a restock request of anything you desire, and I will make a note of it! I will also consider requests for fanart works from my galleries that are not currently a part of the stock.
You can request a restock via the Contact page.
Please be sure to include "Restock" in the subject line and the product name.
✦ Sticker shipping?
!!! This only applies to orders that contain only die-cut and kiss-cut stickers (individual 3 inch stickers). Stickers with any other items have tracking.
Die-cut and Kiss-cut stickers can be shipped to you for a very low rate when sent as regular mail. This means that your package cannot be tracked, but it is a very cost-effective option, especially if you are located outside the United States. To make this option available, it is the default option for these stickers.
If you would prefer tracked shipping, you must add this Tracked Shipping Add-on to your cart when placing your order.
✦ OLD: Will my order arrive before Dec 25, 2023? 🎄
To the best of my knowledge, your holiday order will arrive if you are a U.S. resident if you place your order by Dec 14.
Preorder items and items ordered with preorder items will not be made in time to arrive before Dec 25.
✦ A note about allergies:
Items are packed and shipped from a home with a double-coated dog. Please take personal precautions if necessary.